Muckhart Village from Seamab

Important: Getting the Right Care in the Right Place

Changes to the way people access A&E services have been introduced in NHS Forth Valley as part of new national arrangements to help people get the right care in the right place.

This new approach will make it easier for people to quickly access clinical advice and treatment from experienced local healthcare staff and ensure the Emergency Department is able to provide safe and effective care to people when they really need it.

Under the new national arrangements anyone with a non-life-threatening condition who would usually go to A&E should now call NHS 24 on 111 day or night to be directed to the right NHS service. NHS 24 will assess people by telephone and, where appropriate, refer them to a new Urgent Care Centre at Forth Valley Royal Hospital. This new facility, which is staffed by experienced local doctors and nurses, brings together a number of existing services within the hospital, including minor injuries, GP Out-of-Hours services and assessment services, in one location to provide comprehensive advice, support and treatment for a wide range of urgent healthcare issues.

More information can be found in the following Press Release: 14-12-20 New Urgent Care Centre Opens

In addition, a new Winter Zone has been created on the NHS Forth Valley web-site with local health information and advice for the festive period which can be accessed via the following link:

Finally, the following link lists the local pharmacies that will be open during the Festive Period:

Pharmacy Availability over the Festive Period


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